Raven Truck Accessories is committed to safeguarding your privacy and personal information on a daily basis. In order to ensure your future privacy and wellbeing, Raven has implemented guidelines and procedures that comply with the federal Personal Information Protection and Electronic Documents Act. This page outlines our Privacy Policy and our commitment to protecting your rights. It includes contact information for our Privacy Officer, should you have any questions or concerns.

How does the Personal Information Protection and Electronic Documents Act affect our business?

• Federal and provincial legislation states that your personal information cannot be released to third parties without your consent. This includes information that could potentially be released to credit agencies, law offices, other businesses, etc.

What is considered personal information?

• Personal information is any information that pertains to you as an individual. It includes your age, gender, race, religion, ethnicity, social insurance number, education, medical records, credit history, etc.

What is NOT considered personal information?

• Personal information does not include information necessary to contact you at your place of business that has been made publicly available. This includes your name, position or title, business address, business phone or fax and business e-mail address.

How does Raven use your personal information?

• To establish a line of credit for individuals operating under their own name or individuals running unincorporated businesses.
• To process payments where a personal cheque or credit card number has been provided.
• To identify the credit rating of individuals and/or officers of a corporation who may be providing a personal guarantee.
• To track business owners who have defaulted in their payment duties.

To whom does Raven release your personal information?

• For the purposes above, we may have to release your personal information to third parties, which may include credit agencies, accounts receivable personnel, financial or banking institutions conducting reference checks, legal offices or to the courts when required by law.

When can Raven release your personal information?

• We can only release your personal information if we have your consent to do so or:

- As explicitly stated in a contract and the information is required.
- When we are required to do so by law.
- When transfers of business are involved.

What measures have been put in place to protect your personal information?

• Appropriate safeguards have been put in place to protect all personal and confidential information. Security measures to protect both physical and electronic data include locked filing cabinets, restricted access to filing rooms, use of passwords, encryption and firewalls.

Raven’s privacy commitment to you:

• We will not use or release your personal information for any other purposes than those outlined in our Privacy Policy, as stated by federal and provincial legislation.
• We will keep your personal information only as long as required for business purposes or as required by law.
• We will do our best to keep your personal information up to date and accurate.
• We will protect your personal information, electronically and physically, to the best of our ability.
• We will respond to any request that you make to access or amend your personal information.
• We will obtain the appropriate consent from you for the collection, use and release of your personal information.

Your rights as a customer:

• You have the right to access your own personal information during regular business hours by contacting our Privacy Officer.
• You have the right to amend errors in your personal information by contacting our Privacy Officer.
• You have a right to obtain information about Raven’s procedures and safeguards regarding your personal information.
• You have the right to the names of individuals, businesses or organizations to whom your personal information has been released.
• You have the right to refuse to allow us to obtain, use or share certain personal information.
• You can withdraw your consent to collect, use or release your personal information at any time.

Who to contact?

• For any further concerns or questions regarding our Privacy Policy, please feel free to contact our Privacy Officer during regular business hours at 780-436-9949.
• Raven will do its best to respond to your concerns in a timely manner.

For a detailed copy of our Privacy Policy, click here.